Every Little Fiber Client Rights and Grievance Procedure

Purpose

At Every Little Fiber, we are committed to providing high-quality, ethical, and compassionate care. We recognize that concerns may arise, and we encourage clients to share feedback. This Grievance Protocol outlines the process for addressing concerns and ensuring that client rights are upheld in accordance with Wisconsin law.


Client Rights

As a client receiving mental health services in Wisconsin, you have the right to:

  1. Respect and Dignity
     Be treated with respect, dignity, and without discrimination (Wis. Admin. Code DHS § 94.03).

  2. Informed Consent
     Receive accurate information about your diagnosis, treatment options, and risks in understandable language (DHS § 94.05).

  3. Confidentiality
     Expect that your health information will be kept private as required by state and federal laws (HIPAA; Wis. Stat. § 51.30).

  4. Access to Records
     Request and receive a copy of your treatment records, except as limited by law (DHS § 94.09).

  5. Refuse Treatment
     Refuse treatment or medications (unless under a legal commitment) and be informed of the consequences (DHS § 94.06).

  6. Grievance Procedure
     File a complaint or grievance without fear of retaliation or service disruption (DHS § 94.27).

  7. Service Equality
    Receive services regardless of race, ethnicity, gender identity, sexual orientation, disability, age, religion, or economic status.

Grievance Process

We are committed to resolving concerns in a respectful and timely manner.

Step 1: Direct Communication (Informal Resolution)

  • If you feel comfortable, discuss your concern directly with your provider.

  • Many concerns can be resolved through open and respectful dialogue.

Step 2: Submit a Written Grievance (Formal Process)

If the issue remains unresolved, you may submit a written grievance to our Clinical Director using one of the following methods:

  • By Email: info@everylittlefiber.com

  • By Mail: 120 Bishops Way, Ste 164, Brookfield, WI 53005

  • In Person: Hand-deliver to your provider or staff member in a sealed envelope

Please include:

  • Your name and contact information

  • Date(s) of incident or concern

  • Description of your concern

  • Preferred resolution (if applicable)

Step 3: Review and Response

  • The Clinical Director (or designee) will review the grievance within 5 business days.

  • You will receive a written response within 10 business days, detailing findings and any actions taken or proposed.

Client Rights Coordinator

Taylor Prellberg

414-435-2735

info@everylittlefiber.com

Step 4: External Review (If Unsatisfied)

If you are not satisfied with the outcome, you have the right to contact the following agencies:

  • State of Wisconsin Department of Health Services, Division of Quality Assurance
     Phone: (608) 266-8481
    Online: https://www.dhs.wisconsin.gov/guide/mh.htm

  • Department of Safety and Professional Services (DSPS)
     For complaints about providers.
    Phone: (608) 266-2112
    File online: https://dsps.wi.gov/Pages/SelfService/FileAComplaint.aspx

  • Disability Rights Wisconsin (if you have a disability and need advocacy)
    Phone: (800) 928-8778
    Website:https://disabilityrightswi.org/

No Retaliation Policy

Clients will not be penalized or denied services for filing a grievance. We encourage transparency and use all feedback as an opportunity to improve.

References

  • Wisconsin Administrative Code DHS § 94: Rights of Patients
    https://docs.legis.wisconsin.gov/code/admin_code/dhs/030/94

  • Wisconsin Statute § 51.30: Mental Health Act – Records
    https://docs.legis.wisconsin.gov/statutes/statutes/51/30

  • HIPAA Privacy Rule
    https://www.hhs.gov/hipaa/for-professionals/privacy/index.html